1. Agreement
By booking, requesting a quote or using our online tools, you enter into a service agreement with Maletsatsi's Laundry ("we"), governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 68 of 2008 (CPA).
2. Services
We offer washing, ironing, blanket and duvet cleaning with pickup and delivery in Duduza and surrounding areas. Service availability may vary by area and capacity.
3. Pricing & Payment
- Quotes generated online are estimates. The final price is confirmed after inspection at pickup.
- Payment is due on collection via EFT, cash or SnapScan unless otherwise agreed.
- Prices may change without notice. The price quoted at booking remains valid for that order.
4. Pickups & Delivery
We will arrive within your chosen time slot where reasonably possible. If we miss the slot, we'll contact you to reschedule. You must provide accurate address details and be available (or nominate someone) to hand over and receive items.
5. Turnaround
Standard turnaround is 24–48 hours. Same-day service requires booking before 10:00 and incurs a surcharge. Public holidays and weather may delay delivery.
6. Care & Liability
- You must declare delicate, dyed, vintage or specialty items at booking.
- We follow manufacturers' care labels where present. We are not liable for damage to items without care labels or with hidden defects.
- Our liability for proven damage caused by our negligence is limited to 10× the cleaning cost of the affected item, capped at R2 000 per order, in line with the CPA.
- Claims must be reported in writing within 48 hours of delivery.
7. Lost Items & Unclaimed Laundry
Please check your order on delivery. Items not collected within 30 days of being ready may be disposed of or donated. We are not responsible for items left longer than this period.
8. Cancellations
You may cancel a booking free of charge before pickup. No-shows or cancellations after pickup may incur a R50 admin fee.
9. Acceptable Use
You may not submit items that are biohazardous, contaminated with chemicals, illegal substances, or stolen goods. We reserve the right to refuse service.
10. AI Assistant & Automated Quotes
Our chatbot ("Lerato") and pricing calculator provide guidance only — they are not binding quotes. Final pricing and service confirmation always come from a human.
11. Intellectual Property
All site content, branding and the Maletsatsi's Laundry name are owned by us. You may not copy or reuse them without written permission.
12. Governing Law & Disputes
These terms are governed by South African law. Disputes will first be addressed directly between us, and may be escalated to the National Consumer Commission or competent South African courts.
13. Contact
Queries: 072 781 3716 · info@maletsatsilaundry.com · 381 Tshabacala Street, Duduza.